Frequently Asked Questions

Welcome! Below are answers to the most frequently asked questions about purchasing Zones of Regulation® products through our online store.

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Ordering & Fulfillment

Q: How do I place an order?
Simply browse the products in our store and add them to your cart. When ready, follow the secure checkout process to complete your purchase.

Q: Can I order on behalf of a school, clinic, or district?
Yes! Many of our customers purchase on behalf of institutions. If you require a purchase order (PO) or invoice process, please request a quote.

Q: Do you offer bulk or institutional pricing?
Yes. Volume discounts are automatically applied in your cart at checkout. For groups of 35 or more, please request a quote and our team will guide you through the next steps.

Digital Curriculum & Training

Q: How do I access the Digital Curriculum after purchase?
Once your order is complete, you’ll receive an email with access instructions. Be sure to check your inbox (and spam folder) for a message from our team with your digital login or activation details.

Q: Can I purchase Digital Curriculum access for multiple users?
Yes. You can purchase as many subscriptions as you need directly from our shop. Once your order is activated on our platform, you’ll be able to assign each subscription to the intended users.

Q: Are trainings included with my purchase?
Trainings are sold separately unless explicitly bundled. Visit our products page to view options.

Payments, Tax, and Receipts

Q: What payment methods do you accept?
We accept major credit cards, purchase orders, and wire transfers.

Q: Can I get a receipt or tax invoice for my purchase?
Yes—your receipt will be automatically emailed to you after purchase.

Returns & Support

Q: What’s your return policy?
Digital products are non-refundable once accessed. Please review our Refund Policy for full details.

Q: I need help with my order. Who can I contact?
We’re here to help. Reach out to our support team via our contact us form, and include your order number for faster service.